General Terms.
In consideration of hosting services to be delivered, Customer agrees to be bound by the following terms and conditions:
  1. Customer agrees to pay, in advance of each monthly service term, for hosting services to be rendered.
  2. Customer agrees to be bound by the service term selected on the online order form or via applicable promotional codes that may require Customer to order Mzansi Web Hosting’s service for a certain minimum period of time.
  3. Non-Payment of services shall result in a 5-day notice of disconnection. All payment failures must be cured within 5 business days from invoice due date or account will be suspended. Account termination will result from invoices overdue for 30 days.
  4. Mzansi Web Hosting is not and shall not responsible for data integrity for any accounts that are terminated, disconnected, or interrupted because of Customer’s failure to pay for Mzansi Web Hosting’s services.

Agreement for Services.
Mzansi Web Hosting will provide, and Customer will purchase and pay for, the Web hosting services (the “Services”), according to the service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the Customer, and that Customer is aware of all applicable charges as per the Agreement.

Payment.
Establishment and provision of service is contingent upon receipt of payment from Customer to Mzansi Web Hosting.

  1. Customer must pay in full for the Services before Mzansi Web Hosting begins to provide the Services to Customer. Invoices are generated 5 days before renewal.
  2. Payment is due on the defined monthly/yearly recurring billing date of each month/year.

Account Cancellation
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by going to the client area and terminate the account.

Once a Customer has cancelled their account before the renewal date, no more charges will be billed to the account. Cancellations on or after renewal will be charged renewal fees.

Abuse of Mzansi Web Hosting Staff or Support Personnel.
At Mzansi Web Hosting, we take pride in providing excellent service to all of our customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you.

If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, customers will be given five (5) days’ notice. We will issue a refund only for the unused portion of pre-paid service.

Abusive conduct includes, but is not limited to, the following behaviors:

  • Repeatedly addressing members of our staff in a demeaning or rude manner;
  • Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to e-mail, instant messages, chat, text messaging, fax, postal mail, telephone, or in-person communication;
  • Yelling or shouting at our staff;
  • Deliberately using all capital (uppercase) letters in any written communication to our staff;
  • Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or
  • Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.